You're not a ticket number here. Whether you need a repair or just have a question, you'll reach real people who know your home and want you to be comfortable in it.
Your lease has the details on how and when to pay. If anything's unclear, just ask, we're glad to help.
Ask about rent →Send us a maintenance request and we'll coordinate a trusted local vendor as quickly as we can.
Submit a request →Renewals, move-out, deposits, or anything else about your tenancy, reach out and we'll walk you through it.
Get in touch →Fill this out and it goes straight to our team by email. We'll confirm we've got it and let you know the next step.
For anything involving fire, gas, flooding, or your safety, follow the emergency steps in your lease and contact us right away, don't wait on this form.
General answers below. For anything specific to your home or lease, just reach out, a real person will help.
The how and when of rent is spelled out in your lease agreement. If you've misplaced the details or something isn't clear, send us a note and we'll point you in the right direction.
Use the maintenance request form above, it comes straight to our team. Give us as much detail as you can and we'll coordinate a trusted local vendor as quickly as possible.
Anything that threatens safety or could cause serious damage, fire, gas smells, major water leaks or flooding, or no heat in freezing weather. For those, follow the emergency steps in your lease and contact us right away rather than waiting on the request form.
We respond as quickly as we can and prioritize by urgency. Once we've reviewed your request we'll let you know the plan and coordinate scheduling with you and the vendor.
Deposits and move-outs are handled according to your lease and North Carolina law. We're happy to walk you through what to expect, just get in touch.
We'll usually reach out ahead of your lease end date to talk about renewing. If you'd like to start that conversation sooner, you're always welcome to contact us.
We'd rather you ask than wonder. Reach out any time and we'll get back to you quickly.
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